Privacy policy

Latest update: May 2018
This privacy policy applies to the website

Please read it carefully. It contains important information about the treatment of your personal data and your rights according to the current applicable regulations in place.

We reserve the right to update our privacy policy at any time due to business-related decisions, or in order to comply with changes in legislation or case law. If you have any queries or if you need any further information regarding our Privacy Policy or your rights, please contact us via the channels specified below.

You declare that the information you are providing, either at present or in the future, is correct and true and you commit to notify us of any changes to the same. If you are providing personal data on behalf of a third party, you agree to obtain their prior consent and to inform them of the content of this policy.

Generally speaking, you must fill in any fields marked as compulsory on our forms in order for us to be able to process your requests.

1. Who is responsible for the treatment of your data?

The entity responsible for the treatment of the personal data collected by this website is:
Hotel Costa Azul, S.A. (hereinafter, the HOTEL)
Postal address: Avenida Gabriel Roca, nº 7, 07014 Palma de Mallorca (Balearic Islands)
Customer service telephone number: + 34 971 731 940

2. What do we process your data for?

Our users' data will be used to manage our relationship with them, to process and commercially monitor their bookings, to provide the services requested, to respond to their requests and queries, to manage the website's security and to comply with our legal obligations. The data will also be used for analytical purposes and to improve the quality of our services. We will also use your data to send out commercial communications.

3. How long will we store your information for?

Generally speaking we store your data for the duration of our relationship with you, and in any case, for the period of time set out by the applicable legal provisions in place. For example, for accounting and tax purposes, and for the amount of time necessary to be able to comply with the responsibilities which arise as a result of the data processing. We will cancel your data when it is no longer necessary or relevant for the purposes for which it was originally collected. All information relating to your browsing will be cancelled once your connection to the site has come to an end and once statistics have been recorded. The data used for commercial purposes will remain active unless you request that it be deleted.

4. Who can we share your data with?

Your data will only be shared with third parties if there is a legal obligation to do so, with your consent or when your request implies that your data be shared.

5. Lawful basis for data processing

The lawful basis for the processing of your data is our legitimate goal of managing the legal relationship we enter into with you, the provision of services requested or retained, and in order to comply with legal obligations - especially with the applicable regulations with regards to accounts, tax and tourism.

Our management of the website and booking platform's security is based on the existence of a mutual legitimate interest. Any statistical analysis, quality and reputation control, commercial monitoring of requests and commercial communication, is based on our legitimate aim of managing our internal administration, as well as to evaluate and promote our services.

Any commercial communication sent via electronic means is done so with the interested party's consent.

6. What are your rights?

You have the right to obtain confirmation on whether or not we are processing your personal data, and, if we are, to access the same. You may also request that your data be modified if it is inaccurate, or that your data be completed if it is incomplete - as well as request that it be deleted if the data is not needed for the purposes for which it was collected, among other reasons.

In certain circumstances, you may request a limitation of the use of your data. In this case, we will only use the data affected to formulate, carry out or defend claims or in order to protect other people's rights. In certain cases, and for reasons related to your specific situation, you will also be able to oppose the treatment of your data. In this case, we will stop using the data unless there are legitimate overriding reasons which prevail on your interests or rights and freedoms, or for formulating, carrying out or defending a claim. In addition, and under certain circumstances, you may request data portability so that your data can be transferred to a different responsible entity.

You may revoke the consent granted for specific purposes, without this having any effect on the legality of the data processing prior to the withdrawal of consent and present a claim before the Spanish Data Protection Agency.

To request that the treatment of your data for commercial purposes be terminated, please send an email to the following email address:

To exercise your rights, you must send us a request along with a copy of your national identity document or other valid document which serves as proof of identity, either by post or by email to the addresses stated above in the section entitled 'Who is responsible for the treatment of your data?'

For further information on your rights and how to exercise them please visit the Spanish Data Protection Agency's website: