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Privacy policy


In compliance with the obligation set forth for in Article 22 of Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (LSSICE), you are informed that HOTEL COSTA AZUL, S.A. obtains and keeps solely the following information on visitors to its website:

a)The provider's domain name (ISP) and/or IP address that provides their access to the network. For example, a user with the xxx provider will only be identified with the domain xxx.es and/or the IP address. Similarly, data relating to the language selected is also collected. This enables us to draw up statistics on countries, servers and languages spoken by the people that most frequently visit our website.

b)The date and time of access to our website. This enables us to ascertain the times of the greatest Lumber of visitors, and make the corresponding adjustments to avoid problems of saturation at our peak times.

c)The Internet address from where the link that brought you to our website came from. Thanks to this information, we are able to know the effectiveness of the various banners and links that redirect to our server, with the aim of enhancing those that offer better results.

d)The number of daily visitors to each section. This permits us to know the most successful areas and to increase and improve their content, with the aim of allowing users to obtain a more satisfactory result. Cookies are used on this website. A cookie is a fragment of text information that websites transfer to the hard disk of computers that connect to them. We use "session cookies" to identify the user and keep track of the user whilst on the website. "Session cookies" are automatically deleted from the hard disk when the sessions finishes. We also use cookies to compile anonymous and joint statistics that enable us to analyse the way in which users use our website, with the aim of improving it. The user has the option of not receiving cookies or being informed about their fixation using the configuration on their browser for this purpose. However, if the cookies are disabled, it is possible that you will not be able to make use of all the functionalities on the website.

Although the information obtained is, in principle, totally anonymous, complying with the 327/2003 Report from the Spanish Data Protection Agency, website visitors and users are informed that the previously-mentioned data shall be incorporated into a personal data file for the above purposes, with any interested party being permitted to exercise their rights of access, rectification, cancellation and opposition, as is indicated below in the section "Interested Party Rights".


2.1. INFORMATION ON THE FILE.- In accordance with the provisions set forth in Law 15/1999, of 13 December on the Protection of Personal Data (LOPD), you are informed that the personal data that is collected on this website shall be incorporated into files that shall be the responsibility of HOTEL COSTA AZUL, S.A. As a general rule, you are informed that the fields in the various forms of the website that are marked with an asterisk are mandatory for the correct processing of your requests.


2.2.1. CLIENT REGISTRATION FORM: The personal data collected via this form shall be used for the processing of your registration request, as well as for the administration of user accounts, the management and control of the relationship with the same and the control of access to the reserved contents for registered users. Similarly, you are informed that, after two years of inactivity on your account, it will be automatically cancelled.

2.2.2. WEBSITE BOOKING FORMS / AVAILABILITY REQUEST FORMS: The data requested via these forms, together with the logs generated by the process (which contain data such as IP address, date, time, language or navigation route chosen), will be used for the processing of your request, as well as for the control and the administrative and financial management of the relationship with clients/applicants, the service quality management and for dealing with complaints. For reservations that involve the payment of a deposit prior to its processing, you consent to the personal data necessary for such a purpose being communicated to the banks responsible for processing the payment of said deposit, solely for this purpose. In the event that your reservation contains complementary services provided by third party providers or that the request for availability that you formulate affects this type of service, the personal data necessary for the processing of said reservation/availability request shall be communicated to the corresponding providers, solely for this purpose.

2.2.3. CONTACT FORM: The data provided via the contact form shall be used for the processing of your request.

2.2.4. PROCESSING FOR COMMERCIAL PURPOSES, CUSTOMER LOYALTY AND COMMERCIAL PROFILES.- In the event of having so indicated in the different forms that can be found on the website, your data shall be processed to keep you informed, including by electronic means, on news and promotions from the Hotel Costa Azul, as well as for customer loyalty purposes. You are informed that statistics and segmentation studies shall be carried out with respect to the clients/users who have consented to the processing of their data for commercial and customer loyalty purposes. At any moment, you may remove yourself from the receivers' list or revoke your consent for the above-mentioned purposes in accordance with that indicated below, in the section "Interested Party Rights".

2.3. THIRD PARTY DATA.- In the event of providing personal data belonging to third parties, especially during the booking process, you declare that you have the consent of those affected by it, having informed them previously of the content of this privacy policy.

2.4. BLOG AND COMMENTS.- The use of the blog and the publication of comments on this website is reserved to registered users. It is pointed out that all information that is to be found on the blog and comments will become public information, and therefore users must take special care when they decide to share their personal information.

The user agrees to make proper use of the blog and of the functionality of the publication of website comments. In particular, but not limited solely to this, the user agrees not to enter data and/or comments that:

Commit illicit or illegal activates, or activities that are against the principles of good faith and public order;
Disseminate content or propaganda of a racist, xenophobic or pornographic nature, or that supports terrorism or undermines human rights;
Contains contents that breach of intellectual or industrial copyright; Cause offence to the image of third parties;
Enter or propagate computer viruses on the net or any other physical or logical systems that may damage computers;
Use the email accounts or personal data of other users and modify or manipulate their messages.

In particular, the use of email for activities of mass unsolicited mailings (spam) is prohibited.

Hotel Costa Azul, S.A. reserves the right to withdraw or not publish any comments or contributions that do not comply with the points indicted above and especially with those that violate the dignity of the person, that are discriminatory, xenophobic, racist, pornographic, that cause offence to youth or children, public order and security or that, in its opinion, are not appropriate.

In accordance with the rulings provided for in Article 16.1 LSSICE, Hotel Costa Azul, S.A. accepts no responsibility for the information stored at the request of users and in particular relating to opinions expressed, nor for the accuracy, quality, reliability or correctness of the information that the users include. Notwithstanding the above, persons whose personal data is included in comments or posts published on the website may request that Hotel Costa Azul, S.A., at any time, cancels said data, in accordance with the provisions set forth in Article 16 Protection of Personal Data Law (LOPD).

2.5. SECURITY MEASURES.- The data processed by Hotel Costa Azul, S.A. shall be stored and cared for in accordance with due measures of security.

2.6. TRUTHFULNESS OF THE DATA.- The interested party declares that the data provided is correct and truthful and agrees to provide notification of any modification of the same to Hotel Costa Azul, S.A. The user shall be responsible for the truthfulness of the data provided, the Hotel Costa Azul, S.A. reserves the right to exclude any user who has provided false data from the services registered, without prejudice to any other actions that may exist in Law.

2.7. INTERESTED PARTY RIGHTS.- The interested parties may exercise their rights of access, rectification, cancellation and opposition, in writing accompanied by a copy of their National Identity Card, sent to HOTEL COSTA AZUL, S.A., Avenida Gabriel Roca, no 7, 07014 Palma de Mallorca, Balearic Islands, Spain, or by email to: info@hotelcostaazul.es. The personal data of registered users may also be updated or modified in the "My Data" section, accessible from their website account.